There are several error a data feed import can produce. You can check the errors produced by investigating the update logs. You can check this in the History of the feed.
In the logs, click the View history icon for the failed Update job.
Technical details
Send the technical details to your developer
- If no error message is given, it could be that your data feed size is too large for Sooqr to handle. Should this be a likely scenario, considering the data feed size, your could attempt to reduce the file size by omitting fields you’re not using in Sooqr. Otherwise, consider compressing the file to a GZIP format.
- If the error returns no documents found, please check if you have set up the indexation properly.
- If the error returns an XML error, please see our support page on recommended XML format.
For reference, here's an example of what your feed could look like:
<?xml version="1.0" encoding="utf-8"?>
<items>
<item>
<id>235</id>
<title>Sapphire ATI Radeon HD5450 1GB</title>
<url><![CDATA[http://your.website.com/product?id=235]]></url>
<productcode>2346562</productcode>
<type/>
<categories>
<category>Computers</category>
<category>Hardware</category>
</categories>
<subcategories>
<subcategory>Videokaart</subcategory>
<subcategory>VGA</subcategory>
</subcategories>
<sizes>
<size>Small</size>
<size>Medium</size>
<size>Extra large</size>
</sizes>
<productbrandname/>
<eancode>4895106250475</eancode>
<text><![CDATA[Sapphire ATI Radeon]]></text>
<imageurl><![CDATA[http://your.website.com/ati.jpg]]></imageurl>
<price>30.00</price>
<from_price>40.00</from_price>
<shippingcosts>0.00</shippingcosts>
<sale>1</sale>
<orderurl><![CDATA[http://your.website.com/order/ati.htm]]></orderurl>
</item>
<item>
[..]
</item>
</items>
Do you have another question concerning your feed, and checked the points above with your web developer? Please contact support.