Queries without Results

Spotler Activate Search keeps track of your queries without results. This information is crucial to optimize your search and boost your conversion. You can easily keep track of your Queries without Results under the module Analytics. Here you can see a clear overview of top queries without results and the query count of these.

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This page shows every search that had no search results. These can be filtered on a specific date and exported to use them for further improvement of the search results. For this, we have the following elements:

Date range selection

Select a date range to set the overall statistics to the specified dates. You can also highlight a specific day with your mouse, to see the amount of queries for that day.

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Queries without results table

Checking this report on a regular basis is crucial, as it tells you what queries your visitors are typing in but are not finding any results for. And products that can’t be found, won’t be sold.

Export to CSV

The CSV file will contain every single word without a result that was searched for in the predefined period. This list can be used to generate tags and synonyms the user can add in order to improve their search results. You can find the Export CSV option at the bottom of the page.
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Add as a synonym

Add these no-result queries as Synonyms to ensure your customers find what they’re looking for. This report can also give you ideas for new products you should take up (as your visitors are looking for them).

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